changes to please your farrier business clients

5 Changes You Can Make In Your Farrier Business To Please Your Clients

What changes and improvements do you plan to make to your farrier business this year? Since we’re just starting out in 2018, we’ve come up with 5 possible changes that you can make to keep your clients pleased and happy.

Send Out Appointment Reminder Texts and Emails

If you’re not already doing do, then it’s essential that you start to send out reminder texts and emails. An appointment reminder can help to reduce a client’s stress over potentially missing an appointment. It also shows that you are on top of things, and that you’re organized and professional. There’s nothing worse for a client than seeing your truck pull in and only then remembering that they have an appointment that day. Appointment reminders help to prevent that scenario, while also ensuring that you don’t waste time showing up to empty stables because of forgotten appointments.

The Farriers App can send out email and SMS appointment reminders, simplifying this task so you don’t have to worry about it at all.

Provide Clients with Horse History Photos

If you want to provide your clients with superior service, The Farriers App can store hoof photos, videos, and horse history. This allows you and your client to reflect back on each horse’s progress at a glance. It’s a great opportunity to help educate clients about their horse, hoof care, and any specific conditions that their horse has.

Take Payments via Credit Card

In today’s busy world, convenience matters. Clients are sure to appreciate it when you can take multiple forms of payment, including credit cards. By pairing The Farriers App with Stripe, you can take credit card payments on the spot. Clients will receive their invoices via email. Don’t worry, you can still take check and cash payments – the App allows you to specify each payment method used for each invoice, so your bookkeeping is detailed and easy.

Offer After-Business-Hours Scheduling

For horse owners who work standard business hours, consider offering a limited number of after-business-hours appointments. You may choose to offer these appointments on one or two specific weekdays. However, keep in mind that while clients may like this flexibility, you need to maintain your own work-life balance, too.

Create a Referral Program

If you don’t have one already, creating a referral program can be an effective way to bring in new clients to your farrier business. You’ll need some sort of an incentive to encourage current clients to refer other horse owners to your business. This can be a discount on future services, a gift card, or anything else that you think your clients would appreciate. Your clients will enjoy the opportunity to earn a reward or discount, and you’ll gain new clients, in return.

The Farriers App can help you to create a number of these great changes within your business. Want to try it out? Be sure to register for your commitment-free 30-day trial. It takes just a minute to sign up, and you can put the App to work for your business right away.